Your privacy matters at prekk8

1Introduction and Scope

This Privacy Policy applies to individuals who visit the prekk8 website, register an account, participate in games or sports markets, use a payment service, contact customer support, join a promotion, or otherwise interact with prekk8. It describes the categories of personal data that prekk8 may process and the safeguards used throughout the information lifecycle.

By using prekk8, you acknowledge that personal data will be handled as described in this policy. Where consent is required for a particular activity, prekk8 will request that consent separately. Refusing optional processing does not normally prevent basic account use, although declining information required for identity, payment, security, or legal checks may limit access to relevant services.

2Definitions

For this Privacy Policy, the following expressions have the meanings set out below:

• “Personal data” means information relating to an identified or reasonably identifiable individual.
• “Processing” includes collecting, recording, organising, using, storing, sharing, correcting, restricting, or deleting personal data.
• “Account data” means registration details, login records, preferences, verification status, and other information connected with a prekk8 account.
• “Transaction data” means records relating to deposits, withdrawals, refunds, bonuses, payment methods, and account balances.
• “Technical data” means device, browser, network, security, diagnostic, and usage information generated when a person accesses prekk8.
• “Service provider” means an organisation that processes information to support a prekk8 function under appropriate contractual restrictions.

3Information Prekk8 Collects

3.1 Registration and profile information

Prekk8 may collect your full name, date of birth, residential address, nationality, username, contact details, preferred language, and account preferences. This information helps prekk8 create and administer your account, communicate service notices, and confirm that you meet account eligibility requirements.

3.2 Identity and verification information

To protect players and satisfy applicable verification duties, prekk8 may request a MyKad, passport, proof of address, payment ownership evidence, or a verification image. Prekk8 may also retain the outcome of identity, age, fraud, affordability, source-of-funds, or security reviews where those checks are appropriate.

3.3 Payment and transaction information

Prekk8 records deposits, withdrawals, payment status, account balances, promotional credits, and relevant payment references. This may include transactions made using Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong. Prekk8 does not need to store every credential used by a payment provider and may receive only a token, masked identifier, or transaction confirmation.

3.4 Gaming and sports activity

Prekk8 may process game selections, stakes, results, session duration, bonus use, loyalty activity, live casino history, and sports wagers involving EPL, Liga Super Malaysia, UFC, or other markets. These records support account statements, game settlement, dispute handling, integrity monitoring, responsible gambling controls, and service improvement.

3.5 Communications and support records

When you contact prekk8 support, we may retain your message, account identifier, language preference, complaint details, and the steps taken to resolve the matter. Calls or live chat interactions may be monitored or recorded where appropriate for quality, training, security, and evidential purposes.

3.6 Technical and location-related data

Prekk8 may collect IP address, approximate location, browser type, operating system, device identifiers, login time, referral source, page activity, error logs, and security events. Approximate location data may indicate a city such as Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam, but it is not necessarily precise.

4How Information Is Collected

Prekk8 obtains personal data through several channels:

• directly from you when you register, verify an account, make a transaction, set a limit, or contact support;
• automatically through cookies, server logs, device signals, and platform security tools;
• from payment providers when they confirm a DuitNow, FPX, bank, card, or e-wallet transaction;
• from game and sports service systems when a wager is placed or settled;
• from identity, fraud prevention, security, or compliance providers where checks are permitted; and
• from another person where you participate in a valid prekk8 referral or shared promotional activity.

You must ensure that information supplied to prekk8 is accurate and current. If your contact, identity, or payment information changes, you should notify support so that prekk8 can maintain reliable records and reduce the risk of account delays.

5Purposes of Data Processing

Prekk8 may use personal data for the following purposes:

• creating, authenticating, maintaining, and securing your prekk8 account;
• confirming identity, age, location, eligibility, and payment ownership;
• processing MYR deposits, withdrawals, bonuses, refunds, and account adjustments;
• recording and settling live casino, slots, poker, lottery, football, and sports activity;
• detecting fraud, collusion, money laundering risks, bonus misuse, and unauthorised access;
• providing customer support and investigating disputes or technical incidents;
• operating deposit limits, session reminders, time-outs, and self-exclusion controls;
• maintaining platform performance and improving navigation, content, and reliability;
• sending essential service, security, account, or policy notifications;
• sending promotional communications where permitted and according to your preferences; and
• meeting legal, regulatory, audit, record-keeping, and dispute-resolution obligations.

Prekk8 does not use personal information in a manner that is materially incompatible with the purpose for which it was obtained unless an additional lawful basis applies or further notice is provided.

6Legal Grounds for Processing

Depending on the circumstances, prekk8 processes personal data because it is necessary to perform an agreement with you, comply with a legal obligation, pursue a legitimate operational or security interest, protect an individual, establish or defend legal claims, or act on your consent. Where the Malaysian Personal Data Protection Act 2010 applies, prekk8 seeks to handle personal data consistently with the applicable notice, choice, disclosure, security, retention, integrity, and access principles.

Legitimate interests may include preventing fraud, improving prekk8 services, protecting account holders, maintaining network security, handling complaints, and understanding platform performance. Prekk8 considers the potential impact on members before relying on a legitimate interest and applies safeguards where appropriate.

7Disclosure and Service Providers

Prekk8 does not sell personal data. Information may be disclosed only where reasonably necessary to operate the platform, protect members, complete a requested service, or comply with applicable duties. Recipients may include payment processors, banks, e-wallet operators, identity verification providers, game suppliers, hosting providers, security specialists, customer support systems, professional advisers, auditors, and competent authorities.

Service providers are expected to use information only for authorised purposes and to apply suitable confidentiality and security measures. Prekk8 may also disclose information in connection with a genuine corporate reorganisation, merger, acquisition, or transfer, subject to appropriate protections and any notice required by law.

8International Data Transfers

Some prekk8 service providers or technical systems may operate outside Malaysia. Where personal data is transferred across borders, prekk8 applies measures intended to preserve an appropriate level of protection. These measures may include contractual obligations, security assessments, access restrictions, encryption, data minimisation, or another transfer mechanism permitted by applicable law.

The privacy and data protection rules of another country may differ from those in Malaysia. Prekk8 remains responsible for selecting suitable providers and limiting transferred information to what is reasonably required for the relevant service.

9Cookies and Device Data

Prekk8 uses cookies and similar technologies to maintain login sessions, remember preferences, support security checks, measure platform performance, diagnose faults, and understand how visitors navigate the site. Essential cookies are required for core functions such as authentication, transaction continuity, and fraud prevention.

Optional analytics or preference technologies may help prekk8 improve page layout and tailor the experience. Browser controls can block or delete cookies, although disabling essential technologies may prevent account login, deposits, live games, or other functions from working correctly.

Technical information is not used to guarantee gambling outcomes or alter the underlying result of a game. Prekk8 may use security signals to identify abnormal login patterns, automated activity, or attempts to misuse promotions.

10Retention and Security

10.1 Retention periods

Prekk8 retains personal data only for as long as reasonably required for account administration, transaction evidence, fraud prevention, responsible gambling controls, dispute resolution, security, and applicable record-keeping duties. Different categories of information may have different retention periods.

Closing a prekk8 account does not always result in immediate deletion. Certain identity, transaction, exclusion, and complaint records may need to be retained after closure. When data is no longer required, prekk8 will delete, anonymise, or securely isolate it in accordance with applicable procedures.

10.2 Security measures

Prekk8 uses administrative, technical, and organisational safeguards appropriate to the nature of the information and the risks involved. Measures may include encrypted transmission, access controls, authentication procedures, logging, staff confidentiality obligations, system monitoring, backups, vulnerability management, and incident response processes.

No internet service can guarantee absolute security. Members also have an important role: use a strong and unique password, keep login details private, avoid shared devices where possible, and contact prekk8 promptly if suspicious activity appears on the account.

11Your Privacy Rights

Subject to applicable law and identity verification, you may request access to personal data held by prekk8, ask for inaccurate information to be corrected, object to certain processing, withdraw consent for optional activities, or ask that a privacy concern be reviewed. Some requests may be restricted where prekk8 must retain records for security, legal, payment, responsible gambling, or dispute purposes.

To protect account holders, prekk8 may ask for additional information before responding to a rights request. Prekk8 will assess verified requests within a reasonable period and explain the outcome. Withdrawing marketing consent does not prevent essential account, security, transaction, or policy communications.

12Responsible Gambling and Sensitive Decisions

Prekk8 may analyse account activity to identify patterns that could indicate harmful or unusual gambling behaviour. Relevant information may include deposits, losses, session length, reversed withdrawals, repeated limit changes, support interactions, or prior self-exclusion. This processing supports interventions such as reminders, affordability discussions, deposit restrictions, time-outs, or account suspension.

Self-exclusion records may be retained after an account is closed so that prekk8 can continue to honour the exclusion request. Prekk8 treats such information as confidential and limits access to personnel or providers who need it for player protection, compliance, or security purposes.

13Policy Changes and Contact Us

Prekk8 may update this Privacy Policy when services, technologies, legal requirements, or data practices change. The revised version will be published on this page with an updated review date. Where a change materially affects how prekk8 uses personal data, additional notice may be provided through the platform or registered contact details.

Questions, access requests, correction requests, or privacy complaints may be submitted to the prekk8 support team. Please provide enough information to identify your account and explain the request, but do not send passwords or unnecessary financial credentials.

• Email: [email protected]
• Support availability: 24 hours a day, seven days a week
• Supported communication languages: English, Bahasa Melayu, and Chinese

The email address above is displayed as plain text for your security. Prekk8 may retain the request and response as evidence that the matter was reviewed and resolved.